How to Remove HELP_YOUR_FILES.PNG - (CryptoWall 4.0 Ransomware) Removal Instruction

Know About HELP_YOUR_FILES.PNG

HELP_YOUR_FILES.PNG is actually another file-encryption release from the developers of CryptoWall ransomware. In the latest 4.0 version of CryptoWall ransomware the victims are told to pay 1.79 BTC (Bitcoins) to recover their encrypted personal data. One of the corresponding document titled "HELP_YOUR_FILES.PNG" which holds these instructions, gets added to every folder with affected items and placed on your desktop. So you may be informed by the message listed below once infected.



Please note that such ransomware like HELP_YOUR_FILES.PNG, may usually come into a computer via spam/infected email attachments. Besides, it may also spread via corrupted/hacked websites, malicious hyperlinks, free downloads, etc.

Once infected, HELP_YOUR_FILES.PNG can easily encrypt your important files and demand to pay a ransom through delivering you a message listed above. In details, it employs one of the strongest encryption standards known as RSA-2048, pointing it against the infected user’s files. A file named HELP_YOUR_FILES.PNG, possibly also a HTML and TXT counterparts. It pops up within seconds after every Windows boot-up. It is hard to get your encrypted back. However, it is urgent and highly suggested to take action to remove this HELP_YOUR_FILES.PNG (CryptoWall 4.0 Ransomware) firstly and completely to avoid more damages from it.

How to get rid of HELP_YOUR_FILES.PNG effectively?

Method one: Remove HELP_YOUR_FILES.PNG manually.

Method two: Get rid of HELP_YOUR_FILES.PNG automatically by SpyHunter removal tool.

Method one : Remove HELP_YOUR_FILES.PNG manually.

Step 1: Restart your computer in safe mode with networking.

Firstly, please restart your computer and before Windows interface loads, hit F8 key repeatedly. Choose “Safe Mode with Networking” option, and then press Enter key. System will load files and then get to the desktop in needed option.



Step 2: End processes that HELP_YOUR_FILES.PNG has run on your system.

(Guides: Press CTRL+ALT+DEL or CTRL+SHIFT+ESC or Press the Start button->click on the Run option->Type in taskmgr and press OK.)

Step 3: Delete files that HELP_YOUR_FILES.PNG has added to your system folders and files.

Show all hidden files

a) Click the Start menu and choose Control Panel, select Appearance and Personalization, to find Folder Options then double-click on it.

b) In the pop-up dialog box, click the View tab and check Show hidden files and folders.

Delete all the malicious files about this infection as below.

C:\windows\system32\drivers\mrxsmb.sys(random)

C:\WINDOWS\system32\drivers\redbook.sys(random) 

%AllUsersProfile%\Application Data\.exe

Step 4: Remove registries that HELP_YOUR_FILES.PNG has created to your system registry editor. 

(Steps: Hit Win+R keys and then type regedit in Run box to search)

Get rid of all the related registry entries listed below:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “ConsentPromptBehaviorUser” = 0 HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System“DisableRegedit” = 0HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon

Method two: Get rid of HELP_YOUR_FILES.PNG automatically by SpyHunter removal tool.

SpyHunter is a powerful, real-time anti-spyware application that designed to assist the average computer user in protecting their PC from malicious threats like worms, Trojans, rootkits, rogues, dialers, spyware, etc. It is important to notice that SpyHunter removal tool works well and should run alongside existing security programs without any conflicts.

Step 1. Click the Download icon below to install SpyHunter on your PC.



Step 2. After the installation, run SpyHunter and click “Malware Scan” button to have a full or quick scan on your computer.



Step 3. Choose Select all>Remove to get rid of all the detected threats on your PC.

Optimizing Your System After Threat Removal (Optional)

Malware prevention and removal is good. But when it comes to computer maintenance, it is far from enough. To have a better performance, you are supposed to do more works. If you need assistant with windows errors, junk files, invalid registry and startup boost etc, you could use RegCure Pro for professional help.

Step 1. Download PC cleaner RegCure Pro

 a) Click the icon below to download RegCure Pro automatically



 b) Follow the instructions to finish RegCure Pro installation process





Step 2. Run RegCure Pro and start a System Scan on your PC.



Step 3. Use the in-built “Fix All" scheduler to automate the whole optimization process.



Summary: Manual removal of HELP_YOUR_FILES.PNG is complex and risky task, as it refers to key parts of computer system, and is recommended only for advanced users. If you haven’t sufficient expertise on doing that, it's recommended to download SpyHunter to help you.